Got A Request?

Got a Request?

• You will now be able to log your requests for Information Technologies and Telecommunications at one easy location.
  
• You will receive confirmation emails when your request is received or completed.
  
• You will be able to check the status of your incidents yourself.

1. Log onto: Click Here to Log on to the Request System



2. You will be asked for your email address.




NOTE: If this is the first time you are logging in, you will be prompted:  "We cannot find the indicated email address." Key in your Last Name and click on Submit.  You will then be prompted for your First Name and Phone Number.   Click on Submit again.

3. The following is the main page that you will use for your requests:



• The first tab is IT Request.  Submit your computer, telecommunications and audio-visual.
  
• The second tab is My Requests.  This will show you the status of your incidents that you submitted.
  
• The third tab is Settings.  You can change the settings of the email notifications sent to you.



4. Step 1:  These fields are already completed for you.



5. Step 2:  Location.  Complete the location information for where the problem is located. For example if the problem is in a classroom, list the classroom number. Note:  For Downtown campus, choose Downtown Campus first.  Then choose your building location.



6. Step 3:  Select a Problem Type.  You will need to click on the icon. The icon will change to a red circle with the words "Select".  After you click on the icon, the screen will flash or a second and then reappear. 
   
   The icon you selected will look like this: 
7. Step 4:   Please describe your problem or request.  Give as much detail as possible to your problem or request.  Suggestions of items to include:



• List the steps that you have tried to resolve the problem.
• When did problem first start?
• When do you need this problem/request resolved?



8. On IT Request tab, Step 5:  Attachment.  You can attach a file to your incident, for example, a print screen of the error message.



9. Step 6:  Submittal Password.  The submittal password to submit an incident is: matc Every one at MATC will use this same password. If you forget the password, click on the "Forgot Password" link and an email will be sent to you with the password.



10. Step 7:  Submit. Click on Submit to save your incident. You should receive an email with your incident number and details of the incident.

For emergencies, call the Help Desk (ext. 7-6541 or 414-297-6541).